Privacy Policy

Introduction

We are dedicated to protecting your personal information and ensuring that all data handling practices comply with Indian laws. This Privacy Policy explains in detail how we collect, process, and secure your data. Our goal is to provide a transparent and trustworthy environment for all users. Your use of our website constitutes acceptance of these practices. We continuously work to update and refine our procedures for your benefit.

Data Collection Overview

Our website collects a variety of technical details automatically, including your IP address, browser specifications, device type, and access timestamps. Additionally, when you complete online forms, we collect personal information such as your name, email, and phone number. These processes are implemented using secure technologies to protect your privacy. Both passive and active data collection methods ensure that we gather only the necessary information. We focus on efficiency and security in every step of data collection.

Purpose for Data Processing

We use your personal data to enhance your experience by personalising content and improving site functionality. Your data also supports our customer service operations and helps us resolve any issues promptly. Internal analytics derived from your data assist us in refining our services and making informed decisions. Every processing activity is executed with your benefit and compliance with legal standards in mind. We use your information solely for legitimate and clearly defined purposes.

Legal Basis and Consent

Our data processing activities are fully compliant with the IT Act, 2000 and other relevant Indian regulations. By using our website, you implicitly consent to the collection and processing of your personal data as outlined in this policy. All processing is carried out on a legal basis and with full transparency. You have the right to withdraw your consent at any time, although this may affect your ability to use certain features. Our legal framework is designed to protect your rights at every stage.

Security and Protection

We employ advanced security measures, including encryption, secure server environments, and strict access controls, to protect your personal data. Our systems are regularly updated to address potential vulnerabilities and ensure optimal protection. We conduct frequent security audits to maintain high standards of data safety. While no system can guarantee absolute security, we work relentlessly to minimise risks. Your data’s protection is our highest priority.

Cookie and Tracking Policy

Cookies and similar tracking technologies are utilised on our website to enhance user experience and monitor usage patterns. These tools allow us to store your preferences and deliver customised content. You have the option to manage or disable these technologies via your browser settings, though this may impact certain functionalities. We provide comprehensive information about our cookie practices to ensure full disclosure. Our tracking methods are designed with user privacy in mind.

User Rights and Data Control

Under Indian data protection laws, you have the right to access, update, or delete your personal data at any time. We provide clear channels through which you can exercise these rights, such as our dedicated support portal. Your control over your data is fundamental, and we strive to facilitate every request promptly. We value your privacy and are committed to respecting your rights. Should you have any questions regarding your data, our support team is ready to assist.

Third-Party Sharing

Your personal data is shared only with trusted third-party service providers necessary for the operation of our website or as legally required. All third parties are bound by stringent confidentiality agreements to protect your data. We limit sharing to only what is necessary for the provision of our services. Your data is never sold or exploited for commercial gain. Our approach ensures that your information remains secure even when handled by external partners.

Data Retention Practices

We retain your personal data only for the duration necessary to fulfil the purposes for which it was collected. Once the purpose has been achieved, the data is securely deleted or anonymised to prevent any future use. Our retention policies are periodically reviewed to ensure compliance with legal requirements. We are committed to minimising the amount of time your data is stored without compromising service quality. This practice is integral to our commitment to responsible data management.

Policy Modifications and Communication

This Privacy Policy is subject to periodic updates to reflect changes in our practices or legal obligations. Any modifications will be posted on our website, and your continued use of the site signifies your acceptance of these changes. We encourage regular review of this policy to stay informed about how your data is handled. Our commitment to transparency means that all updates are communicated clearly. Your trust is maintained through consistent and open communication.

Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Team via the “Contact Us” section on our website. We are dedicated to providing thorough responses and addressing all inquiries promptly. Your feedback is valued and helps us refine our practices. Open communication is essential for building lasting trust. We are always here to help you with your data concerns.